🛡️ 100% Genuine XOD Official Store | 1-Year Manufacturer Warranty
✈️ Fast Global Shipping to US, EU & UK | Dispatched in 48 Hours
⚡ The Ultimate Hydraulic Upgrade for E-Bikes, Scooters & Custom Builds
🤝 B2B Wholesale & Custom Fleet Solutions Available | Contact Us

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FAQ

Help Center & FAQ

The complete guide to XOD hydraulic systems, technical maintenance, and global support.

1. Product & Compatibility

Q1: Are XOD hydraulic brakes compatible with my specific ride?

Yes. XOD systems are designed for universal micromobility compatibility. Whether you need an electric scooter hydraulic brake upgrade or a setup for a cargo trike, our systems fit most standard frames. We provide precision CNC mounting adapters to ensure a seamless fit even if your fork mounts vary.

Q2: 2-Piston vs. 4-Piston: Which one should I choose?

For daily urban commuting, 2-piston systems are reliable and efficient. However, for high-speed E-Motos, heavy fat bikes, or downhill mountain biking, our 4-piston hydraulic brakes (GT & F-Series) are the ultimate choice, offering massive clamping force and superior heat dissipation.

Q3: How do I select the right replacement brake pads?

Our replacement brake pads for electric scooters come in three main compounds:
  • Resin/Ceramic: Quiet and smooth, ideal for city rides under 25mph.
  • Multi-Metal/Copper: 10% more braking power, the perfect all-rounder for durability.
  • Full-Metal/Sintered: Maximum wear resistance, designed for heavy-duty delivery fleets and extreme off-road use.

Q4: Do XOD brakes support motor power-off sensors?

Absolutely. Safety is our priority. Most XOD models come with integrated 2-pin or 3-pin power-off sensors. The system instantly cuts motor power the moment you engage the brake lever, ensuring an immediate and safe stop.

2. Technical & Maintenance

Q5: Why does XOD use mineral oil instead of DOT fluid?

We use premium mineral oil because it is non-corrosive and does not absorb moisture like DOT fluid. This maintains a consistent lever feel over time and is much safer for DIY maintenance, as it won't damage your bike's paint.

Q6: How hard is it to maintain or bleed XOD brakes?

XOD systems are designed for easy maintenance. Many models feature visual oil windows for instant fluid checks. All kits arrive pre-bled and ready to mount. Routine pad replacements and basic fluid top-offs are straightforward for both pros and enthusiasts.

Q7: Should I upgrade my rotors when upgrading calipers?

Yes, for the best performance. Pairing our calipers with XOD high-carbon brake rotors (140mm-220mm) prevents warping and heat fade, ensuring your stopping power remains consistent even on long downhill descents.

3. Orders & Global Support

Q8: Where do you ship to and what are the delivery times?

We ship worldwide, specializing in deliveries to the USA, UK, and Europe. Orders are typically dispatched within 2-3 business days, with standard shipping reaching most destinations in 7-12 business days.

Q9: What is your official warranty policy?

Every official XOD hydraulic system comes with a 1-year manufacturer warranty against defects. As a solutions provider, we also offer technical support to guide you through installation and troubleshooting.

Q10: How do I know I am buying genuine XOD products?

Buying directly from this official XOD store is the only way to ensure 100% authenticity. Our products feature laser-etched branding and specific batch codes that guarantee factory-certified safety and performance.

Q11: Do you offer B2B or custom fleet solutions?

Yes. We partner with e-bike manufacturers and fleet operators globally. We provide custom hose lengths, specific connectors, and bulk pricing for industrial applications. Contact our engineering team for tailored solutions.